Refund and Returns Policy

Overview

At Gematech Ltd, we are deeply committed to providing a satisfying shopping and repair experience with our quality products, reasonable prices, and highly experienced team. We strive to ensure that you are happy with every aspect of your purchase or service.

Returns

We accept returns of unopened and unused items in their original packaging, including all accessories, within 14 days of your purchase or delivery date. To initiate a return, you will need the receipt or proof of purchase for online returns.

Once we receive the returned item, we will examine it and notify you via email or in-store whether you are eligible for a replacement or a refund. The refund will be processed using the original payment method and may take up to 14 days to complete.

In-store returns must be made to the same location where the item was purchased.

Damaged or Defective Items

If you receive a damaged or defective item, you may return it, with some exceptions:
– Non-OEM or in-store warranty products: Eligible for return or refund.
– New OEM products: Subject to manufacturer warranty only, no in-store return/refund/exchange.

Special Orders

Special ordered parts cannot be returned, refunded, or exchanged.

Exchanges

For an exchange of the same item, the process is straightforward. For a different item, a return/refund will be issued, followed by a new transaction for the new item(s).

Final Sale, Clearance, and As-Is Items

These items cannot be returned, refunded, or exchanged.

Discount Codes or Coupons

If a discount code or coupon was used, only the discounted amount paid will be refunded.

Shipping Costs

Refund shipping costs will be covered if we made a shipping error. Customers are responsible for shipping and tracking costs for returns and exchanges. If a package is undeliverable or refused, a refund will be issued minus the shipping costs.

Restocking Fee

There is a 15% restocking fee on returned or canceled orders within 14 days.

What Voids Return/Refund/Exchange?

Returns, refunds, or exchanges are void if:
– Items are used or damaged by the buyer.
– Items are bought for testing purposes and then returned.
– Software has been opened or activation keys made visible.
– Items do not have original tags or packaging, or show signs of wear.

Please Note

Currently, we cannot accept returns of wearable products such as headphones or items that may carry a contagious virus.

Activation Lock

For Apple products from 2018 onwards, please turn off the Activation Lock before returning. Click here to learn how to disable the Activation Lock.

Contact Us

If you have any questions, please feel free to contact us. We continuously update our return policy to improve customer support.